Returns & Refund Policy

Due to the perishable nature of our frozen products, we cannot accept physical returns; however, if your order arrives damaged or you are unsatisfied, we are committed to making it right with a replacement or refund.

Return Process

• 1.
  Inspect Your Delivery

  Upon arrival, please check your items to ensure they are still frozen and the packaging is intact.

• 2.
  Contact Support

  If there is an issue, email our team within 7 days of delivery with your order number and photos of the product.

• 3.
  Quality Review

  Our customer success team will review your claim to determine if a refund or a reshipment is the best solution.

• 4.
  Resolution

  Approved refunds are processed to your original payment method within 5-10 business days, or a replacement order will be dispatched immediately.